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Chelmsford Dental
Last Updated: December 11, 2025
1. ACCEPTANCE OF TERMS
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By accessing and using this website (www.chelmsforddental.com.au), you accept and agree to be bound by the terms and conditions set out below. If you do not agree with these terms, please do not use this website.
Chelmsford Dental reserves the right to modify these terms at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the modified terms.
2. ABOUT CHELMSFORD DENTAL
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Chelmsford Dental is a registered dental practice operating in Mount Lawley, Western Australia.
Practice Details:
Business Name: Chelmsford Dental
ABN: 51 637 280 098
AHPRA Registration: DEN0001920391
Principal Dentist: Dr James Roberts
Address: 2 Chelmsford Road, Mount Lawley WA 6050
Phone: (08) 6146 2555
Email: reception@chelmsforddental.com.au
All dental practitioners at Chelmsford Dental are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and comply with the Dental Board of Australia’s professional standards.
3. DENTAL SERVICES
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3.1 General Information
The information provided on this website about dental services is for general informational purposes only. It does not constitute medical or dental advice and should not be relied upon as such.
3.2 Professional Relationship
A dentist-patient relationship is only established after:
– An initial consultation has been conducted
– A comprehensive examination has been completed
– A treatment plan has been discussed and agreed upon
– You have provided informed consent for treatment
3.3 Individual Assessment Required
Every patient’s dental needs are unique. The information on this website does not replace the need for individual assessment and professional advice from a qualified dental practitioner.
3.4 Treatment Outcomes
While we strive to provide the highest quality dental care, individual results may vary. We cannot guarantee specific treatment outcomes as each patient’s response to treatment differs.
4. APPOINTMENTS
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4.1 Booking Appointments
Appointments can be made by:
– Phone: (08) 6146 2555
– Online: Via our website booking system
– Email: reception@chelmsforddental.com.au
– In person: At our practice
4.2 Appointment Confirmation
All appointments should be confirmed at least 24 hours in advance. We may contact you to confirm your appointment via phone, SMS, or email.
4.3 Cancellations and Rescheduling
We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide adequate notice may result in:
– A cancellation fee equivalent to the appointment time reserved
– Priority scheduling for patients who provide appropriate notice
4.4 Late Arrivals
If you arrive more than 15 minutes late for your appointment, we may need to reschedule to ensure quality care for all patients.
4.5 Missed Appointments
Patients who miss appointments without prior notice may be required to prepay for future appointments or may be removed from our patient list at the practice’s discretion.
5. FEES AND PAYMENT
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5.1 Fee Schedule
Our current fee schedule is available upon request. Fees may change without notice, but you will be informed of applicable fees before treatment commences.
5.2 Payment Terms
Payment is due on the day of treatment unless alternative arrangements have been made in advance. We accept:
– Cash
– EFTPOS (debit and credit cards)
– Afterpay
– Zip Money
– Health fund HICAPS (on-the-spot claims)
5.3 Health Fund Claims
For patients with private health insurance:
– We process HICAPS claims on the spot where possible
– You are responsible for any gap payments not covered by your health fund
– We are preferred providers for HBF and HCF
– Rebates are subject to your health fund’s rules and benefit levels
5.4 Medicare and CDBS
We participate in the Child Dental Benefits Schedule (CDBS) and accept Medicare bulk billing for eligible children.
5.5 DVA Patients
We accept Department of Veterans’ Affairs (DVA) patients. Please bring your DVA card to your appointment.
5.6 Unpaid Accounts
Accounts not paid within 30 days may:
– Incur interest charges
– Be referred to a debt collection agency
– Result in suspension of further treatment until the account is settled
6. INFORMED CONSENT
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6.1 Treatment Consent
Before any dental treatment, we will:
– Explain the proposed treatment
– Discuss risks, benefits, and alternatives
– Provide a treatment plan and cost estimate
– Obtain your written consent
6.2 Emergency Treatment
In emergency situations where you are unable to provide consent, we may provide necessary treatment in your best interests in accordance with professional guidelines.
6.3 Minors
For patients under 18 years of age, consent must be provided by a parent or legal guardian except in emergency situations.
7. PRIVACY AND CONFIDENTIALITY
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7.1 Privacy Policy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
7.2 Collection of Information
We collect personal and health information necessary to:
– Provide dental services
– Process health fund claims
– Communicate with you about appointments and treatments
– Comply with legal and regulatory requirements
7.3 Use and Disclosure
Your personal information will not be disclosed to third parties without your consent except:
– As required by law
– To process health fund claims
– For professional indemnity insurance purposes
– To other healthcare providers involved in your care (with your consent)
7.4 Access to Records
You have the right to access your dental records. Please contact reception to arrange this. A fee may apply for copying records.
7.5 Security
We maintain appropriate security measures to protect your personal information from misuse, interference, loss, and unauthorized access.
8. WEBSITE USE
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8.1 Permitted Use
You may access and use this website for lawful purposes only. You must not:
– Use the website in any way that violates any applicable laws or regulations
– Attempt to gain unauthorized access to any part of the website
– Introduce viruses, malware, or other harmful code
– Collect or harvest information from the website using automated means
– Impersonate any person or misrepresent your affiliation with any person or organization
8.2 Website Content
The content on this website is provided “as is” without warranties of any kind. While we make every effort to ensure information is accurate and current, we do not guarantee:
– The accuracy, completeness, or currency of information
– That the website will be uninterrupted or error-free
– That defects will be corrected
8.3 Links to Third-Party Websites
This website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or take responsibility for the content, accuracy, or practices of third-party websites.
8.4 Online Booking System
Our online booking system is provided by HealthEngine. By using this system, you agree to HealthEngine’s terms and conditions. We are not responsible for any issues with the third-party booking platform.
9. INTELLECTUAL PROPERTY
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9.1 Copyright
All content on this website, including text, images, graphics, logos, and design elements, is protected by copyright and owned by Chelmsford Dental or used with permission.
9.2 Restrictions
You may not:
– Reproduce, duplicate, copy, or sell any content from this website
– Use our name, logo, or branding without written permission
– Create derivative works from website content
– Use content for commercial purposes without authorization
9.3 Permitted Use
You may:
– View and download content for personal, non-commercial use
– Print single copies of website pages for personal reference
9.4 Trademarks
“Chelmsford Dental” and our logo are trademarks. Unauthorized use is prohibited.
10. LIMITATION OF LIABILITY
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10.1 General Disclaimer
To the maximum extent permitted by law, Chelmsford Dental disclaims all liability for:
– Any loss or damage arising from use of this website
– Any errors or omissions in website content
– Any technical problems or interruptions to website access
– Any viruses or harmful code that may affect your computer
10.2 Professional Services
Nothing in these terms limits our liability for professional negligence in the provision of dental services, which is covered by our professional indemnity insurance.
10.3 Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement.
11. PROFESSIONAL STANDARDS
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11.1 AHPRA Registration
All dental practitioners at Chelmsford Dental are registered with AHPRA and comply with:
– Dental Board of Australia codes and guidelines
– National Law and regulations
– Professional practice standards
11.2 Continuing Professional Development
Our dental practitioners maintain their professional competence through ongoing education and training.
11.3 Professional Indemnity Insurance
We maintain appropriate professional indemnity insurance as required by AHPRA.
11.4 Complaints and Concerns
If you have concerns about our services, please:
1. Contact our practice manager first
2. If unresolved, you may contact:
– Dental Board of Australia: www.dentalboard.gov.au
– Health and Disability Services Complaints Office (HaDSCO) WA
– AHPRA: www.ahpra.gov.au
12. EMERGENCY DENTAL CARE
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12.1 Dental Emergencies
For dental emergencies during business hours, call (08) 6146 2555.
12.2 After Hours Emergencies
For dental emergencies outside business hours:
– Contact our practice for after-hours emergency contact information
– Visit your nearest hospital emergency department for severe cases
– Call 000 for life-threatening emergencies
12.3 This Website is Not for Emergencies
Do not use our website, email, or contact forms for urgent dental problems. Call us directly or seek immediate care.
13. HEALTH INFORMATION WARNINGS
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13.1 Not Medical Advice
Information on this website is general in nature and does not constitute medical or dental advice. Always seek professional advice for your specific situation.
13.2 Before-and-After Photos
Treatment results shown in photographs are examples only. Individual results vary based on numerous factors including oral health, bone structure, lifestyle, and compliance with post-treatment care.
13.3 Treatment Information
Descriptions of dental procedures are simplified for general understanding. Actual procedures may vary based on individual circumstances.
13.4 Risks and Complications
All dental treatments carry some risks. These will be discussed with you during your consultation before treatment.
14. COMMUNICATION
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14.1 Electronic Communication
By providing your email address and/or mobile number, you consent to receive:
– Appointment reminders
– Practice updates
– Treatment information
– Marketing communications (you may opt out at any time)
14.2 SMS and Email
We may use SMS and email to communicate with you about appointments and dental matters. Standard messaging rates apply.
14.3 Unsubscribe
You can opt out of marketing communications at any time by:
– Clicking “unsubscribe” in emails
– Replying STOP to SMS messages
– Contacting reception@chelmsforddental.com.au
14.4 Communication Security
Email and SMS are not secure forms of communication. Do not send sensitive health information via these methods unless absolutely necessary.
15. COOKIES AND TRACKING
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15.1 Use of Cookies
This website uses cookies to:
– Improve user experience
– Remember your preferences
– Analyze website traffic
– Enable certain website features
15.2 Analytics
We use Google Analytics to understand how visitors use our website. This helps us improve the website experience.
15.3 Managing Cookies
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
16. SOCIAL MEDIA
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16.1 Our Social Media Accounts
We maintain social media accounts on:
– YouTube
16.2 User Content
Content you post on our social media pages is subject to the terms and conditions of the respective social media platforms.
16.3 Comments and Reviews
We reserve the right to remove comments or reviews that:
– Contain offensive, abusive, or inappropriate content
– Violate patient confidentiality
– Contain false or misleading information
– Violate intellectual property rights
– Violate our terms or platform policies
17. PHOTOGRAPHY AND TESTIMONIALS
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17.1 Clinical Photography
Clinical photographs may be taken for:
– Treatment planning and records
– Progress monitoring
– Insurance claims
– Professional education (with your consent)
17.2 Marketing Use
We will only use your photos or testimonials for marketing purposes with your explicit written consent.
17.3 Withdrawal of Consent
You may withdraw consent for use of your photos or testimonials at any time by contacting us in writing.
18. GOVERNING LAW
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18.1 Jurisdiction
These terms are governed by the laws of Western Australia and the Commonwealth of Australia.
18.2 Disputes
Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Western Australia.
18.3 Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. CONTACT INFORMATION
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If you have questions about these terms and conditions, please contact us:
Chelmsford Dental
2 Chelmsford Road
Mount Lawley WA 6050
Phone: (08) 6146 2555
Email: reception@chelmsforddental.com.au
Website: www.chelmsforddental.com.au
Business Hours:
Monday – Friday: 8:30am – 5:00pm
Saturday: 8:30am – 2:00pm
Sunday: Closed
20. ACKNOWLEDGEMENT
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By using this website and/or receiving services from Chelmsford Dental, you acknowledge that:
– You have read and understood these terms and conditions
– You agree to be bound by these terms
– You understand that these terms may change from time to time
– You will review these terms periodically for updates
© 2025 Chelmsford Dental. All rights reserved.
ABN: 51 637 280 098
AHPRA: DEN0001920391
This document was last updated on December 11, 2025.