Dr Bernadette Marie Pilkington is a senior dentist at Chelmsford Dental. Bernadette is a significant part of the practice and has shown her wide-ranging knowledge of dental procedures. Bernadette’s dedication to her role has helped the practice become a recognised and credible source of high-quality care.
Bernadette’s Impressive Career Highlights
Bernadette Pilkington has been a registered AHPRA Dental Practitioner since 1978. After acquiring her bachelor’s degree in Dental Science from the University of Western Australia in 1978, she immediately put her education to practice. She was worked full-time at the Perth Dental Hospital (PDH) until 1982.
Following her duties at PDH, Bernadette opened her own practice, working as a self-employed private general dental practitioner. Bernadette has accumulated extensive experience which helped guide her towards her career goals.
What she loves the most about being in the dental community is the ability to serve generations of families. The joy of seeing grandparents, parents, and their kids entering the facility is unparalleled. She takes pride in living in an area filled with loyal people who love visiting the same dentist throughout their lives.
Bernadette has been a part of various mentorship and community programmes, including Women in Dentistry as the mentoring program coordinator since 2019. She is also a member of several associations, including the Australian Dental Association (Aged Care Committee) since 1976 and Sally Joyston-Bechal Women’s Dental Study Group since 1992.
She has a total of 42 years in the industry and is now a proud member of Chelmsford Dental as its Principal Dentist since January 2020.
Bernadette likes to work with people – for people. She enjoys taking care of the patients, providing them with complete information about the services they need. She then coordinates these requirements to the right specialist and works with them to achieve successful results.
She is honest and virtuous, referring the patients to the right specialist (such as an orthodontist for people who need braces) to avoid catastrophic consequences.
Her high calibre of service stems from her patience to read the person first to act accordingly – whether it is a colleague, client, business partner, or boss. She is a true gem in the industry, possessing rare qualities of a business-minded professional.
Working at Chelmsford Dental
Bernadette’s key roles at Chelmsford Dental include providing different types of basic dental care to patients. She also refers patients to the most suitable specialist after a thorough evaluation of their cases.
She is thrilled to be a part of Chelmsford Dental, where she feels a strong connection and support with everyone on the team. She was mulling over retirement in June 2020 but decided to stay because she is content with her job.
Bernadette views her fellow dentists at Chelmsford Dental as her friends, especially Dr James Roberts. She admires his leadership skills and is willing to impart her wisdom to her colleagues.
During her career, she has observed the importance of ethics in dentistry. There should be constant communication with patients. Talking to them allows the dentist to learn about their cases, requirements, and preferences. Patients have different wants and needs, ranging from just being pain-free to desire to have that Hollywood smile to more complex treatment for those with missing teeth.
The most crucial part is to provide patients with the best information so that they can consider their options to deliver the best possible results.
Bernadette often hears questions from patients regarding the ways of improving aesthetics. Often, it is a matter of simple services, such as cleaning and bleaching. Others require a more delicate work, such as braces or Invisalign.
Communication is the absolute key. To ensure that Bernadette does her job well, she applies this philosophy: You can never go wrong if you treat the patients like family.
What Has Changed in the Dentistry Landscape Over the Years?
With over 40 years of experience, Bernadette Pilkington is one who can share a real insight into how dentistry has evolved.
For her, there are a few notable improvements, including the application of high-tech approaches. For instance, the use of microscopes for various phases of dentistry, including the treatment of endodontics, is an exciting change.
The biggest change lies in the business perspective. Bernadette has witnessed a steady rise in the number of female dentists in the industry. Along with a massive surge in the number of specialists. With multi-speciality dental practices, working on complicated cases becomes much easier. These professionals can share their knowledge with one goal in mind: to provide excellent patient care.
She has also seen how the corporatisation of dentistry has become a widespread practice. Individuals, either on their own or with a dentist, would set up multiple dental offices. For Bernadette, there is a cognitive bias known as the Dunning-Kruger effect, in which people who run dental office corporations do not possess the skills and understanding required in dentistry.